RETURNS, REFUNDS & CANCELLATIONS

• You must inform us via email (customercare@epidermlux.com) within 24 hours of receipt of your order, if there is an issue with your order.  If 24 hours have lapsed since you received your order, we can’t offer you a refund or exchange. Returns for a valid reason are at the Company’s entire discretion.
• No refund will be honoured if the product(s) has been opened, used or damaged (including damage incurred during transit) back to us unless product is faulty. Returns can only be honoured if the product(s) in returned intact.
  
• No refund will be given on cold chain products that are returned irrespective of the reason.
  
• Please note, once you have placed an order and refuse acceptance of delivery of that order from either the local postal office or courier, then no refund will be issued as a result of the goods being returned to us.
  
• We do not refund costs incurred by you shipping goods back to us.
  
• We do not refund shipping costs that relate to missed deliveries, irrespective of the reason.
  
• We strongly recommend that you obtain proof of postage when returning goods to us as no liability will be accepted by the Company for any returned goods lost in transit.